Monday, July 25, 2011

Email from Rafflecopter

I just HAD to post this here. As soon as I got this I thought, WOW!! They really keep up to date and really took the feedback to heart. I think they have AWESOME customer service and below is the email I just received from the Co-Founder of Rafflecopter!!

Hey Heather!

I'm sorry that Rafflecopter might have let you down over the past few posts that you had running :( I just wanted to shoot you an email and let you know that we're continually improving Rafflecopter as we go, and all the feedback that we've received has been very helpful.

We're working on some updates that will make Rafflecopter a lot better for you and your entrants. These update will include the ability to change the time and timezones of when your giveaways end, as well as the ability for entrants to sign into Rafflecopter. We hope this will solve many of the tracking problems that folks have been having regarding cookies, as well as give the users an easier time to remember which giveaways they have and haven't entered.

Its important for us to make sure that the folks entering your giveaways are just as happy as the folks using it as bloggers. That said, we monitor all the chatter on the OLS forums on a daily basis, as well as blogs, facebook, and twitter. We've refrained from commenting on OLS as we don't want to the be 'uninvited boss at the party' if you know what I mean :) But I wanted to let you know that we're always making updates to Rafflecopter and a lot of the feedback on OLS helps us decide what folks like and don't like.

Would it be alright to contact you as we make updates to our program? We hope you'll give it another go as we improve it down the line. Thanks for your time! :)


fancygrlnancy said...

That's great! I am excited to see as it improves. I am using rafflecopter on my blog and so far it works great for me and the readers entering. I would love to see the time zone updated and the problems with cookies fixed. Great to know they are listening and working on it all.

Angie said...

Hi there! I'm your newest follower..from Mingle Hop. you have a lovely blog! :)
Hope you can follow and visit my blog.


Saving By The Sea said...

Following from Love and Cents GFC hop! Hope you'll follow back :), and gracie680 on Twitter!

Cricket said...

Woohoo, that was one thing I actually wished was different... not being able to change the time. That is great news!
Found you through the hop, would love it if you stopped in:)

Rachel R. said...

That's what I like about Rafflecopter, they're very receptive to feedback and constructive criticism!